Cancellation & Returns
The company reserves the right to refuse cancellations of confirmed orders placed by the Customer, and refuse acceptance of goods returned to the Company without permission. The Company does not trade on a ‘sale or return’ basis. Any goods which have been reported 'faulty' within the specified timeframe must be returned no later than 14 days after delivery of those goods. Returned goods will not be accepted, unless found to be faulty.
We start work on your order immediately, so no cancellation is allowed on custom / personalised goods.
All products including Customised, or bespoke items cannot be returned unless faulty or your instructions have not been followed. Refunds will be made against the original form of tender.
In the event of items being faulty of incorrectly customised we shall try to correct this fault. Please contact us by telephone (07968 794585) or email (firstname.lastname@example.org) and we will try to help as best we can. In the event of an item being returned to be corrected, please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you.
Returns are sent at your own risk.