Delivery Information & Lost Mail
All postal deliveries are dispatched either on a Tuesday or Friday after placing and confirmation of your order, assuming the items are in stock.
If you choose RM Special Delivery next day, this means your order will be delivered the day after posting, not the day after ordering. All items are made to order thus taking some time, thank you for your understanding.
Postal losses do occur very rarely in this day and age, as do some customers fraudulently claiming non-receipt of item purchased
We reserve the right to be refunded by the Royal Mail before refunding / sending a replacement the customer….
Generally before we are refunded by the Royal Mail we must wait until they have investigated the loss, and this may take up to 4 - 8 weeks maximum from the date we declare the item lost. By buying from this website you agree that it is fair for us to allow the Royal mail to conclude their investigation before we decide to replace the items lost in the mail or issue a refund to the customer.
Be aware that all items sent out have a return address printed on the label, so if it doesn't reach you, it will be returned to us over the following few weeks
If you are unsure...
PLEASE USE THE RECORDED SIGNATURE ON DELIVERY SERVICE!, THIS OPTION IS AVAILABLE AT CHECKOUT
It is a little extra money but items can be tracked and traced through the Royal Mail website.